What we aim for
This website is built to meet WCAG 2.1 level AA — the widely used standard for accessible websites. That means readable text, clear contrast, real headings, and pages that work with a keyboard, a screen reader, or a phone with large type turned on.
What we have done
- Text you can size Body text is set in a comfortable size and the page reflows when you zoom in, so nothing needs to be read sideways.
- Strong contrast Dark text on light backgrounds, with the gold accents kept for headings and buttons where they stay legible.
- Real structure One main heading per page, proper headings beneath it, and lists that a screen reader can announce.
- Keyboard The menu, the forms and every link can be reached with the Tab key and used with Enter. The "Our Care" menu opens on keyboard focus, not only on a mouse hover.
- Labelled forms Every field on the contact and tour forms has a label, so a screen reader says which box it is.
- Pictures explained Photographs carry short alt text describing what is in them, so nothing meaningful is lost if images don't load.
- Room to read Wide line spacing and short paragraphs, which helps with low vision, dementia and tired eyes.
What we know still needs work
We would rather list the gaps than pretend there are none:
- Floor plans The suite diagrams are drawings. Their sizes are written out in text as well, but if the drawing is hard to read, ask us and we will describe the layout over the phone or walk you through it in person.
- Photographs Some images on this build are placeholders and their descriptions will be rewritten once the real photographs are in.
- Third-party form relay Messages are delivered through an outside form-to-email service. If the form ever fails for you, please call or email us directly — you will always get through one of the three ways.
- PDF documents If we add a downloadable document, older ones may not be tagged for screen readers. Ask and we will send a readable version.
Tell us about a problem
If any part of this site is difficult for you — text you can't read, a button you can't reach, a form that won't work with your assistive technology — tell us and we will fix it, and help you directly in the meantime. We aim to reply within two business days.
Visiting us
The same care applies when you arrive. Our entrance is step-free, tours can be seated as often as you like, large-print copies of our rates and floor plans are available at the desk, and you are welcome to bring someone with you to help you read or hear what is being said. Tell us in advance if you need anything else and we will arrange it.
Ongoing work
Accessibility is checked as part of every change to this site, not as a one-off. This page is updated when we fix something or find something we still need to fix.
